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Terms and conditions

1. Legal Status

1.1 License Number

The casino operates under License Number ALSI-182407008-FI1.

1.2 Issuing Authority

The issuing authority is the Gaming Board of Anjouan, as stated in the operator's Terms & Conditions.

1.3 Jurisdiction

The Terms & Conditions are governed by the laws of Anjouan. The operating company is EVENTA DIGITAL LIMITADA, registered in Costa Rica under registration number 3-102-906203.

2. Registration and Login Process

2.1 Step-by-Step Process

To register, users must follow these steps:

  1. Open the website and select “Sign Up”.
  2. Enter personal details including name, email, password, and optional promo code.
  3. Confirm legal age and acceptance of the Terms.
  4. Submit registration.
  5. Provide additional details including full name, date of birth, and phone number.
  6. Select currency.
  7. Make a deposit and choose a bonus where applicable.

2.2 Is KYC/ID Verification Required

Yes, KYC (Know Your Customer) verification is required. Users may be requested to submit identity documents, proof of address, ownership of payment methods, and source-of-funds documentation. Completion of withdrawals is contingent upon successful verification and AML (Anti-Money Laundering) checks. Requested documents must be provided within 30 days.

2.3 Time to Activate Account

Basic account activation is immediate; however, KYC verification may take up to 48 hours, although no mandatory deadline is guaranteed in the Terms.

2.4 Terms of Registrations

The minimum age for registration is 18 or the higher legal age applicable in the user’s jurisdiction. Only one account is permitted per user, household, IP address, device, and physical address. Registration is prohibited for users in restricted countries, including the UK, USA, and several others, as specified in the Terms.

3. Games and Software Providers

3.1 Top Games

Examples of top games include Book of Dead (Play’n GO), Crazy Time (Evolution), among others. Access to these games is restricted for UK players, and specific titles may be prohibited.

3.2 Software Providers

The casino collaborates with various software providers including Evolution, Microgaming, NetEnt, and others. No documentation exists to confirm the licensing status of these providers for UK customers in the reviewed materials.

3.3 Total Game Count

The operator claims to offer over 6,000 games and more than 25 providers. An independent review noted 4,476 slots and 66 live games, indicating discrepancies that should be considered.

3.4 Game Categories

The games available include slots, jackpot slots, RNG table games, live casino games, and more. A specific provably-fair system or public verification tool for original games is not provided.

4. Bonuses and Promotions

4.1 Welcome Bonus

The welcome bonus consists of an advertised package of up to £1,500 plus 250 free spins spread over three deposits.

4.2 Welcome Offers Specific to United Kingdom

UK residents are expressly prohibited from accessing these offers, thus no offers are legally available for UK users.

4.3 Process of Activation for Welcome Bonus

Bonuses can be selected during the deposit process. The process details for UK users may not be independently verified.

4.4 Wagering Requirements

Wagering requirements for the welcome package are advertised at 35x. Different promotional materials may contain conflicting information regarding minimum deposit amounts.

4.5 Time Limits

No verified expiration period for bonuses or free spins is specified in the reviewed materials.

4.6 Recurring Promotions

The operator promotes various ongoing promotions and loyalty events; however, qualification details are not explicitly published.

4.7 Cashback Offers

Advertised cashback of up to 25% is available. Specific conditions such as game contribution and eligibility are not detailed.

4.8 Reload Bonuses

A weekly reload bonus is available as a loyalty benefit, with specific terms outlined in official communications.

4.9 Free Spins Bonuses

Free spins are advertised for certain deposits, but eligible games, spin value, and expiration details remain unspecified.

4.10 General Bonus Terms and Conditions

Withdrawal of qualifying deposits before meeting wagering requirements will result in forfeiture of bonus funds and associated winnings. Specific terms for each promotion are not all publicly available.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

A four-tier loyalty program is in place, with Silver and Gold tiers receiving additional benefits. Rewards include cashback and exclusive promotions.

5.2 How to Qualify

Advancement through loyalty tiers is determined by missions and requires a first deposit. Specific criteria for tier progression are not available.

5.3 Loyalty Program Description

The program includes various activities and rewards, though explicit terms for points accumulation and redemption are not specified.

5.4 Loyalty Program Rules

No verified details regarding point conversion rates or tier maintenance rules exist, particularly concerning users in the UK.

6. Payment Methods and Banking Terms

6.1 Deposit Methods

Accepted deposit methods include various banks, e-wallets, and cryptocurrencies. Deposit limits vary by method and region. UK residents may not avail of these services.

6.2 Withdrawal Methods

Minimum withdrawal amounts differ by payment method. Processing times may take up to three business days. Inconsistencies in withdrawal limits are present in promotional materials.

7. Key Terms and Conditions

7.1 Bonus Terms

Deposits must be wagered three times prior to withdrawal, independent of any bonus wagering.

7.2 Deposit Limits

Users may set responsible-gambling deposit limits that can be daily, weekly, or monthly. Changes to limits may take effect immediately or after a delay.

7.3 Withdrawal Limits

Standard withdrawal limits are outlined in the Terms, with larger amounts payable in installments for VIP users.

7.4 Account Restrictions

UK access is strictly prohibited. Violation of account restrictions may result in account suspension or closure.

8. Mobile and Technical Features

8.1 App Availability

The casino provides mobile applications for iOS and Android via its website, though official store listings and availability for UK users are not confirmed.

8.2 Mobile Browser Optimization

The website is optimized for mobile browsers, allowing access to games, promotions, and account services.

8.3 User Experience and Speed on Mobile

While claims are made regarding user experience, no independent performance metrics are available.

8.4 Process of Registration on Mobile

The registration process on mobile mirrors that of the desktop version and is not available for UK residents.

9. Security and Fair Play

9.1 SSL & Encryption Standards

SSL encryption is employed; specific technical details regarding the certificate issuer or version are not published.

9.2 RNG & Game Fairness

The operator references fair gaming certifications but lacks transparency regarding independent audits and public certificate reports.

9.3 Customer Support

The casino offers live chat and email support. Response times from third-party sources indicate prompt assistance, although no contractual service benchmarks are established.

9.4 Support Availability

Customer support is advertised as available 24/7 in multiple languages, with no specific details for UK users.

10. Responsible Gambling Features

10.1 Tools

The casino provides tools for deposit limits, account history, and self-exclusion for defined periods.

10.2 Links to Support Organizations

The responsible gambling policy mentions BeGambleAware and other resources, but specific UK-standard integrations are not documented.